Refunds & returns

Thank you for shopping with mycandy. We hope you enjoyed your experience.

We go to great lengths to make sure you'll love your gadgets. While we make every effort to ensure your order arrives in perfect condition, sometimes things happen. If you find a fault with an item you received, take photos of the defect and contact us right away. We'll work with you to put it right.

For instructions on returning your order, email hi@mycandytech.com. Returns sent without contacting us first won't be accepted.

After you request a return

1. You'll get an email with the details of your return request.
2. Our team reviews your request and gets in touch as soon as possible.
3. If the return reason isn't valid and your request isn't approved, we'll let you know.
4. If your request is approved, our team will let you know what happens next.

If you cancel an order

Cancelled orders are refunded to your original form of payment. For card payments made online, the money goes back to your bank automatically. This usually takes 10 to 20 days after we start the refund, depending on your bank.

Faulty after you've used it for a while? That's covered by our warranty.