Terms & conditions

General

Welcome to the mycandy website (the “mycandy site”). By purchasing from the mycandy (or affiliated) store and/or accessing or using the mycandy site, you agree to be bound by the terms and conditions contained herein (“Terms”). These Terms affect your legal rights and obligations.

mycandy reserves the right to make changes to the mycandy site and these Terms at any time. Each time you use the mycandy site you should visit and review the then current Terms that apply to your transactions and use of this site. If you no longer accept these Terms, or any future modification to these Terms, you must cease using the mycandy site. Continued use of the mycandy site indicates your continued acceptance of these Terms. If, for any reason, we believe that you have not complied with these Terms, we may, at our sole discretion, cancel your access to the mycandy site immediately and without prior notice.

Tampering with the mycandy site, misrepresenting the identity of a user, using buying agents and/or conducting fraudulent activities on the mycandy site are expressly prohibited.

Disclaimers and limitation of liability

By using the mycandy site, you expressly agree that use of the mycandy site is at your sole risk. Neither the mycandy site and mycandy, nor its parent company, affiliates, subsidiaries or designees, nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the mycandy site will be uninterrupted or error-free. Neither the mycandy site nor its Associates warrant the accuracy, integrity or completeness of the content provided on the mycandy site or the products or services offered for sale on the mycandy site. No oral or written information given by the mycandy site or its Associates shall create a warranty.

Under no circumstances shall the mycandy site or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of, or inability to use, the mycandy site, including but not limited to reliance by you on any information obtained from the mycandy site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, cancellations of orders, delivery delays, or any failure of performance by mycandy or the mycandy site of any kind. This Limitation of Liability shall apply in any action, whether in contract or any other claim, even if an authorised representative of the mycandy site has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the mycandy site.

Exchange policy

If a product is unused and in its original, saleable condition, the customer may return it in the country where it was purchased within 7 days of purchase for mycandy website credit*, provided the customer submits the original invoice.

If the product was purchased as part of a bundle or offer, all items included in that bundle or offer must be returned together in the same condition described above.

*mycandy credit will be specific to the method of purchase (i.e. online purchases result in online store credits, retail in-store purchases result in retail store credits). The full credit must be used at one time within 30 days from the date of issue.

Customer exchange process

Purchases from the online store must be exchanged by contacting the mycandy Contact Centre via email or chat and requesting a pick-up.

Warranty

What our product warranty covers, what it doesn't and how to make a claim are set out on our Warranty page.

Privacy statement (data protection)

Your privacy is important to us. mycandy and the mycandy site know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly, within the framework of good practice and in compliance with applicable laws. By visiting the mycandy site, you are accepting the practices described in this privacy statement.

Information you give us. We receive and store any information you enter on the mycandy site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for purposes such as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

Automatic information. We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies”, and we obtain certain types of information when your web browser accesses the mycandy site. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide certain features.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as needed for the legitimate purposes of our business.

Third-party service providers. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to the personal information needed to perform their functions, but may not use it for other purposes.

Promotional offers. Sometimes we send offers to selected groups of customers.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and other agreements; or protect the rights, property or safety of the mycandy site, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

We work to protect the security of your information during transmission with appropriate and adequate procedures to prevent unauthorised access to, and the misuse of, personal data that we process. We use third-party payment system providers who meet applicable international standards.

It is important for you to protect against unauthorised access to your password and to your device. Be sure to sign off when you finish using a shared device.

We might amend this privacy statement from time to time. Visit this page regularly to stay up to date.

Online purchases

Product display and colours

The mycandy site attempts to display product images as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of colour depends, in part, on the monitor you are using.

Pricing and selection

Online prices and selection generally follow those in our stores, but may vary. Prices and offers are generally subject to change at any time but will not be changed on any order you have already placed. Prices for products exclude delivery costs, which, if applicable, will be added to the customer invoice in accordance with our current pricing structure (available on request). All prices are inclusive of Value Added Tax (VAT). Where VAT is payable by us, the agreed consideration for the supply shall include the amount of VAT payable at the prevailing rate at the time the supply is made, as a result of applicable legislation in the United Arab Emirates and the Kingdom of Saudi Arabia (as applicable).

Errors on our site

Mispricing and other errors (such as mistakes in product descriptions, availability or any similar matter) will be corrected where discovered, and the mycandy site reserves the right, in our complete discretion, to cancel any affected orders and refund any amounts paid in full, including after an order has been submitted and whether or not the order has been finally confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, mycandy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Payment methods

You may pay for your orders with the following methods:

• Credit or debit card online (your card will be charged when stock is allocated to your order).
• Cash, credit or debit card on delivery (your card will be charged immediately on delivery).

We accept payments online using Visa and Mastercard credit and debit cards in AED (or any other agreed currencies).

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and merchant policies and rules.

When paying for a pre-order with a credit or debit card, you will be charged at the time you place your pre-order.

Refunds due to cancellation by mycandy in a retail store or on the mycandy site for permitted reasons will always follow the original mode of payment. If an order is placed by credit or debit card, the money will be automatically credited back to your bank. This usually takes 10 to 20 days after mycandy has initiated the refund, depending on your bank.

For any permitted refunds initiated by you, the refund will follow the same method as the payment, and only the value of the item will be refunded, not the shipping charges.

Refund processing is subject to timelines from your bank, and mycandy will not be responsible for any delays once the refund has been issued to the bank by mycandy. Please contact your card issuer for more information.

Minors under the age of 18 are prohibited from registering as users of this website and are not allowed to transact on or use the website.

Using promotional codes

Unlike credit or debit cards, promotional codes used on digital coupons are debited at the time an order is placed. Digital coupons will automatically be redeemed against purchase totals, up to the total purchase amount. Digital coupons must be used before their noted expiration date and within a single transaction. Digital coupons cannot be replaced if lost, stolen or deleted, or if you cancel or return your purchase. If the price falls below the coupon value, the excess value of the coupon will not be refunded. Digital coupons and vouchers can be used only on the mycandy site within the applicable time period as communicated.

Validating your order

After you place an order using our shopping cart, we will check the information you give us for validity by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the email address you gave us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order acceptance and confirmation

Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. The mycandy site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order limitations and limited quantities

mycandy may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same mycandy site account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to an order, we will attempt to notify you by contacting the email and/or billing address provided at the time the order was made. We reserve all rights to limit or prohibit sales if we suspect you are a reseller.

Shipping costs and fees

Shipping costs are based on a combination of the following:

• The weight and dimensions of your package
• The method of shipment (ground, air, sea, rail, etc.)
• The location you are shipping from (city, state, country)
• The location you are shipping to (the destination country)

We offer free shipping within the UAE for orders of AED 200 and above. Shipping costs to other countries will be calculated in your shopping cart at checkout.

Costs can be considerably higher for international destinations, and generally do not include additional charges such as duties, taxes and customs clearance fees. For example, international rates may include pick-up and door-to-door delivery. Extended area surcharges may apply depending on the international location and are not included in the shipping fees. These should be paid by the customer receiving the items.

Items shipped to countries outside the UAE may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

mycandy will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with the law of the UAE.

Multiple transactions may result in multiple postings to the cardholder's monthly statement.

Products shipped internationally

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from the mycandy site you are the importer of record and must comply with all laws and regulations of the destination country.

Shipping mode

Depending on the location, we use our own or third-party courier services.

Delivery time frames

• Dubai and Sharjah: within 24 to 48 hours.
• All other Emirates: within 24 to 72 hours.
• Within the GCC: 5 to 7 days (depending on clearance times through the relevant authorities).
• All other international destinations outside the GCC: up to 10 days (depending on clearance times through the relevant authorities).

Delivery locations are determined by the product page when orders are made. All time frames exclude Fridays and any applicable public holidays. mycandy is not liable for any damages caused by delay in delivery or failure to deliver of any kind.

Cancellation policy

If we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund will be processed as described under Payment methods. We will not be able to cancel orders that have already been shipped. You agree not to dispute our decision and accept this cancellation policy.

Pre-orders of new product launches

Delivery timelines will be communicated during the launch of any given pre-order, and may be updated during the period according to demand and supply.

You are only eligible for the offer communicated at the time of your particular pre-order, whether purchased online or in a retail store.

mycandy reserves the right to make the final allocation of any pre-order stock at our sole discretion at all times.

Refunds due to cancellation by mycandy will always follow the same method as the original payment.

Additional terms

Termination of use

mycandy may, in its sole discretion, terminate your account or your use of the mycandy site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. The mycandy site reserves the right to change, suspend or discontinue all or any aspects of the mycandy site at any time without prior notice.

Customer rights

The Consumer Code of Rights was issued under UAE Federal Law No. 24 of 2006 by the Ministry of Economy (MoE).

Electronic communications

When you use the mycandy site, or send emails, text messages and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, mobile push notices, or notices and messages on this site, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual property: licences, copyright and trademarks

All content included in or made available through the mycandy site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of mycandy or another third party and is protected by local and international intellectual property laws. The compilation of all content included in or made available through the mycandy site is the exclusive property of mycandy and is protected by local and international intellectual property laws.

In addition, graphics, logos, page headers, button icons, scripts and service names included in or made available through the mycandy site are trademarks or trade dress of mycandy and other third parties, and may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits mycandy and its third-party partners. All other trademarks not owned by mycandy that appear on the mycandy site are the property of their respective owners.

Reviews, comments, communications and other content

You may submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. mycandy reserves the right (but not the obligation) to remove or edit such content.

If you post content or submit material, and unless we indicate otherwise, you grant mycandy a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify mycandy for all claims resulting from content you supply. mycandy has the right but not the obligation to monitor and edit or remove any activity or content. mycandy takes no responsibility and assumes no liability for any content posted by you or any third party.

Disputes and applicable law

The United Arab Emirates is our country of domicile. These Terms shall be interpreted and governed by the laws of the United Arab Emirates. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE. Each party agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue. mycandy may choose to pursue any dispute in any court as it determines in its sole discretion.