Warranty

Every mycandy product comes with a 1-year mycandy warranty from the date you bought it. If it fails during normal use in that time, it's repaired or replaced.

What you need

Your dated receipt or original invoice. If the box came with a warranty card or serial number, keep that too. The warranty belongs to the person who bought the product and can't be transferred.

What isn't covered

Drops and other physical damage, liquid damage, humidity or rust, accidents, misuse, damage in transport, normal wear and tear, cosmetic changes, using the wrong voltage, or using the product against its manual. Repairs or changes by anyone other than an authorised mycandy service centre end the warranty.

How to make a claim

Take the product and your receipt to the store or distributor you bought it from, or to a mycandy service centre in the UAE. You can also email hi@mycandytech.com with your receipt, the model code on the box (for example TWS-E300) and a short description of the problem. We reply within 1 business day.

Bought outside the UAE?

The warranty and service options may not apply to products bought or shipped outside the UAE.

Your rights

This warranty gives you specific legal rights, and you may have other rights that vary under local laws. We may change a product, its packaging or its documentation, or correct printing errors. Any changes are reflected on the packaging and in the user manual.